A password reset email has been sent to the email address on file for your account, but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset.
1. Under which reasons is the return of an item accepted?
RTA: As our products are considered of personal use and intimate clothing, we only accept returns/exchanges or refunds for manufacturing defects.
2. Is the change in size a valid reason for return?
RTA: It is not. We always advice to check te size charts before purchasing an item so you can be sure which size to order.
3. What can I do if I don't know the reference number I want to request?
RTA: In this case, all of our products have images and a description so it's easier for you to find the perfect fit.
4. Where do you ship?
RTA: Shipments are made within the United States and Caribbean areas. We can ship international but you have to take into account the custom process and possible extra-cost for the shipment.